Privacy Policy

At OnlyUG, we value your privacy and are committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the steps we take to protect it when you use our website, place an order, contact us, or interact with our services.

By using the OnlyUG website and related services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Business Name: OnlyUG

Business Address: Plot 99 Bukoto St, Kampala

Email: sales@onlyug.com

Phone / WhatsApp: +256701930845

2. Information We Collect

We may collect personal and non-personal information when you visit our website, create an account, place an order, contact support, subscribe to updates, or otherwise interact with our platform.

The information we collect may include:

Personal Identification Information: such as your full name, email address, phone number, billing address, shipping address, and other contact details.
Order and Transaction Information: such as the products you order, order value, delivery details, payment status, and related purchase records.
Payment Information: payment details required to process transactions securely. We do not store full sensitive payment credentials unless expressly stated and securely handled through approved payment systems.
Account Information: such as login details, saved addresses, order history, and account preferences if you register on our website.
Technical and Usage Information: such as your IP address, browser type, device information, operating system, pages visited, session activity, referral source, and general interaction with our website.
Communication Information: records of emails, calls, chats, WhatsApp messages, support requests, reviews, and other communications you send to us.

3. How We Collect Information

We collect information in several ways, including:

Information you provide directly when placing an order, filling in forms, contacting us, or creating an account.
Information collected automatically through cookies, analytics tools, server logs, and similar technologies when you browse our website.
Information received through payment providers, delivery partners, or other service providers involved in order fulfillment and customer support.

4. How We Use Your Information

We use the information collected for legitimate business and service purposes, including:

To process, confirm, and fulfill orders.
To arrange shipping, delivery, and customer support.
To communicate order updates, delivery notifications, and service-related messages.
To respond to inquiries, complaints, return requests, and support needs.
To improve website functionality, performance, usability, and customer experience.
To verify transactions and help prevent fraud, abuse, unauthorized access, or suspicious activity.
To maintain internal business records, reporting, and operational controls.
To comply with legal, tax, regulatory, accounting, and security obligations.
To send promotional or marketing messages where permitted, and where you have chosen to receive them.

5. Cookies and Similar Technologies

OnlyUG may use cookies and similar tracking technologies to improve website performance, remember user preferences, understand visitor behavior, and enhance security.

These technologies may help us to:

Keep you logged into your account where applicable.
Remember cart contents or browsing preferences.
Measure site traffic and user engagement.
Improve page speed, performance, and functionality.
Detect technical issues and potential misuse of the platform.

You may control or disable cookies through your browser settings, though some parts of the website may not function properly if certain cookies are disabled.

6. How We Share Information

We do not sell your personal information to third parties. However, we may share relevant information where necessary to operate our business and provide our services effectively.

Your information may be shared with:

Payment Service Providers to process transactions securely.
Delivery and Logistics Partners to dispatch and deliver your orders.
Technology and Hosting Providers that support website operations, communication systems, analytics, and platform security.
Professional Advisors or Authorities where disclosure is required for legal, regulatory, tax, fraud prevention, security, or compliance purposes.

We only share information that is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include secure website technologies, controlled system access, service provider vetting, and internal handling practices designed to reduce risk.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

8. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, recordkeeping, fraud prevention, dispute resolution, and compliance with legal or tax obligations.

When data is no longer required, we may delete, anonymize, or securely archive it in accordance with applicable business and legal requirements.

9. Your Choices and Rights

Depending on the nature of your interaction with us and applicable requirements, you may have the ability to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information that is no longer required, subject to legal and operational obligations.
Opt out of promotional messages by following the unsubscribe instructions or contacting us directly.
Request clarification on how your information is being used.

To make a privacy-related request, please contact us using the details provided in this policy.

10. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, social platforms, or external services. These third parties operate under their own privacy policies and practices. OnlyUG is not responsible for the privacy, security, or content practices of external websites or services not directly controlled by us.

We encourage you to review the privacy policies of any third-party services you use through or alongside our platform.

11. Children’s Privacy

OnlyUG does not knowingly collect personal information from children in violation of applicable laws. If you believe that personal information may have been submitted to us improperly, please contact us so we can review and take appropriate action.

12. Marketing Communications

Where permitted, we may send you information about offers, product updates, promotions, or service announcements. You may opt out of non-essential marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

Even if you opt out of marketing messages, we may still send important service-related communications, such as order confirmations, delivery notices, refund updates, or account-related messages.

13. International Access and Data Handling

If you access our website from outside Uganda, your information may be processed in locations where our hosting, service providers, or operational systems are based. By using our services, you understand that information may be processed as necessary for website operation, order fulfillment, and support.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, operational practices, or security measures. Any updated version will be posted on this page with the revised policy content becoming effective upon publication unless otherwise stated.

We encourage users to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

OnlyUG
Address: Plot 99 Bukoto St, Kampala
Email: sales@onlyug.com
Phone / WhatsApp: +256701930845

We are committed to addressing privacy concerns responsibly, fairly, and professionally.