Terms and Conditions
Welcome to OnlyUG. These Terms and Conditions govern your access to and use of the OnlyUG website, products, services, and any related transactions made through our platform. By accessing our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not use our website or services.
1. About OnlyUG
Business Name: OnlyUG
Business Address: Plot 99 Bukoto St, Kampala
Email: sales@onlyug.com
Phone / WhatsApp: +256701930845
OnlyUG operates as a single-vendor ecommerce business offering products directly to customers through its online platform.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate, complete, and current. If you use this website on behalf of a business or another person, you confirm that you have authority to act on their behalf.
3. Website Use
You agree to use the OnlyUG website only for lawful purposes and in a way that does not violate the rights of others, disrupt website functionality, or interfere with the security or operation of the platform.
You must not:
- Use the website for fraudulent, unlawful, or misleading purposes.
- Attempt to gain unauthorized access to accounts, systems, servers, or data.
- Upload or transmit malicious code, viruses, or harmful software.
- Copy, reproduce, scrape, exploit, or misuse website content without authorization.
- Use false information when placing an order or contacting support.
4. Product Information
We aim to ensure that all product descriptions, images, specifications, pricing, and availability information displayed on our website are as accurate as reasonably possible. However, errors may occasionally occur, including typographical errors, pricing mistakes, image differences, technical inaccuracies, or stock discrepancies.
Product images are for illustration purposes only and may sometimes vary slightly from the actual item in packaging, labeling, or appearance while remaining materially the same product.
OnlyUG reserves the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
5. Product Availability
All orders are subject to product availability. The display of a product on our website does not guarantee that the item is in stock or immediately available for dispatch. If a product becomes unavailable after an order is placed, we may contact you to offer an alternative, delay fulfillment, or arrange a refund where applicable.
6. Pricing
All prices displayed on the OnlyUG website are presented in the applicable currency stated on the website unless otherwise indicated. We strive to ensure that all prices are correct; however, pricing errors may occur.
If an item is listed at an incorrect price due to a typographical error, technical issue, or supplier update, OnlyUG reserves the right to cancel or refuse the order before dispatch, even if payment has already been initiated. In such cases, any eligible refund will be processed accordingly.
Prices may be changed at any time without prior notice, but such changes will not normally affect confirmed orders that have already been accepted for processing, except where correction of a genuine error is required.
7. Orders
When you place an order on OnlyUG, you are making an offer to purchase a product subject to these Terms and Conditions. After placing an order, you may receive an order confirmation or acknowledgment. This confirmation does not necessarily mean the order has been finally accepted or dispatched.
OnlyUG reserves the right to refuse, cancel, or limit any order at its discretion, including where:
- The product is unavailable.
- Payment could not be verified or completed.
- There is a pricing or product listing error.
- Fraud, misuse, or suspicious activity is suspected.
- Delivery to the requested location is not possible.
8. Payment
Customers must complete payment using the approved payment methods made available on the website or through our authorized order process. By submitting payment, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate.
OnlyUG may use third-party payment providers to process transactions securely. We do not guarantee uninterrupted availability of any specific payment channel at all times.
Orders may not be processed, reserved, or dispatched until payment is successfully confirmed, unless a different arrangement has been expressly agreed in writing.
9. Shipping and Delivery
OnlyUG serves customers across Uganda and may use internal or third-party logistics arrangements for order delivery. Delivery timelines are estimates and may vary depending on stock availability, destination, access conditions, courier schedules, weather, security conditions, public holidays, or other operational factors.
We aim to deliver orders as efficiently as possible, but we do not guarantee delivery by a fixed time unless expressly stated.
The customer is responsible for providing accurate delivery information, including name, phone number, and address details. OnlyUG is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
10. Delivery Acceptance
Upon delivery, customers are encouraged to inspect the package and item as soon as reasonably possible. Any issue involving damage, missing items, incorrect products, or delivery disputes should be reported promptly in accordance with our Help Center, Refund Policy, or customer support instructions.
11. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by the applicable OnlyUG Refund and Returns Policy published on our website. By placing an order, you acknowledge that eligibility for returns or refunds is subject to the conditions stated in that policy.
Nothing in these Terms and Conditions limits any rights expressly stated in our published returns policy where applicable.
12. Order Cancellation
A customer may request cancellation of an order before dispatch. Once an order has been shipped, delivered, specially sourced, or prepared for fulfillment, cancellation may no longer be possible or may be subject to applicable handling, delivery, or restocking considerations.
OnlyUG reserves the right to cancel orders where necessary for operational, legal, pricing, stock, fraud prevention, or safety reasons.
13. Promotions, Discounts, and Offers
From time to time, OnlyUG may offer discounts, promotional codes, special pricing, bundled offers, or limited-time campaigns. Such promotions are subject to their own conditions, validity periods, stock limits, and eligibility rules.
OnlyUG reserves the right to modify, suspend, or withdraw any promotion at any time where necessary, including in cases of abuse, technical error, or expired eligibility.
14. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
You agree to notify us promptly if you suspect unauthorized use of your account or any security breach. OnlyUG may suspend or terminate accounts that appear to be used fraudulently, abusively, or in violation of these Terms and Conditions.
15. Intellectual Property
All website content, including text, logos, graphics, designs, layouts, icons, images, product data, branding, and software-related materials, is owned by OnlyUG or used under lawful permission unless otherwise stated.
You may not reproduce, distribute, modify, republish, transmit, display, or commercially exploit any part of the website without prior written authorization from OnlyUG.
16. Third-Party Services and Links
The OnlyUG website may include links to third-party services, payment gateways, delivery systems, or external websites for convenience or operational purposes. We do not control such third-party platforms and are not responsible for their content, policies, availability, or performance.
Your use of any third-party service may also be subject to that provider’s own terms and privacy practices.
17. Warranty and Product Use
Where applicable, certain products may be covered by a manufacturer warranty, supplier warranty, or limited store-backed warranty, subject to the terms provided with the product or communicated at the time of sale.
Warranty claims may be refused where damage results from misuse, improper installation, unauthorized repair, neglect, accident, electrical faults, liquid damage, physical abuse, or use outside the intended purpose.
Except where expressly stated, OnlyUG does not make guarantees beyond those legally or contractually applicable to the specific product sold.
18. Limitation of Liability
To the fullest extent permitted by applicable law, OnlyUG shall not be liable for indirect, incidental, special, consequential, or punitive losses arising out of or related to your use of the website, any product purchased, any delay in service, or inability to access the platform.
Where liability is established, OnlyUG’s total liability in connection with a claim shall generally not exceed the amount actually paid by the customer for the affected product or order, except where a greater obligation is required by law.
19. Indemnity
You agree to indemnify and hold harmless OnlyUG, its owners, employees, representatives, service providers, and partners from claims, liabilities, losses, damages, costs, or expenses arising from your misuse of the website, breach of these Terms and Conditions, violation of law, or infringement of any rights of another person or entity.
20. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, protect, and manage your personal information. By using our services, you acknowledge and accept the practices described in our Privacy Policy.
21. Force Majeure
OnlyUG shall not be held liable for failure or delay in performing obligations where such failure or delay is caused by events beyond reasonable control, including but not limited to natural disasters, transport disruptions, war, strikes, civil unrest, internet outages, power failures, government actions, epidemics, or supply chain interruptions.
22. Suspension or Termination of Access
We reserve the right to suspend, restrict, or terminate access to the website, accounts, or services at any time where necessary for maintenance, security, fraud prevention, legal compliance, operational protection, or violation of these Terms and Conditions.
23. Changes to These Terms
OnlyUG may update or revise these Terms and Conditions from time to time to reflect changes in business operations, legal requirements, website functionality, or service practices. Updated terms become effective once published on the website unless otherwise stated.
Your continued use of the website after any update constitutes acceptance of the revised Terms and Conditions.
24. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Uganda. Any dispute arising in connection with the use of the website, products, or services shall be subject to the applicable legal and judicial processes of Uganda unless otherwise resolved amicably.
25. Contact Information
If you have any questions about these Terms and Conditions, orders, payments, delivery, returns, or general customer support, please contact us:
- OnlyUG
- Address: Plot 99 Bukoto St, Kampala
- Email: sales@onlyug.com
- Phone / WhatsApp: +256701930845
By using the OnlyUG website, you confirm that you have read, understood, and agreed to these Terms and Conditions.